Responsible Gaming

Our responsible gaming approach

Online gambling involves financial risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be predicted with certainty. Previous results do not improve the likelihood of a future result, and a losing streak does not mean that a win is due. Trying to recover losses by continuing to gamble can increase the risk of harm.

Lamabet Casino encourages players in Australia to make informed decisions and remain in control of their gambling. Only gamble with money that you can afford to lose after essential expenses have been paid. Never use money intended for rent, bills, food, healthcare, education or other important needs. Gambling should not affect your relationships, work, study, sleep or general wellbeing.

Responsible gambling is a shared responsibility. Players should monitor their own behaviour, use available controls and ask for help early if concerns arise. We may also take steps where required by applicable rules, including asking for information, restricting activity or supporting a player who appears to be experiencing difficulty.

Before you start

• Decide how much time and money you are comfortable spending.
• Set a budget that is separate from your essential household spending.
• Accept that losses are part of gambling and cannot be chased or guaranteed back.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or making an important financial decision.
• Tell someone you trust about your limits if doing so would help you stay accountable.

Tools to help you stay in control

Account controls can help you manage your gambling, but they work best when selected before a problem develops. Depending on the account, the site and applicable requirements, available controls may include deposit limits, spending limits, session reminders, time limits, temporary breaks and self-exclusion. The options, settings and minimum periods may vary.

Set financial limits

A deposit or spending limit can restrict the amount added to, or used through, an account during a selected period. Choose an amount that fits your budget rather than an amount based on the result you hope to achieve. A limit is not a target. If you reach it, stop gambling instead of looking for another way to continue.

Take a break

A temporary break can create space to review your habits and focus on other activities. During a break, do not open another gambling account or use another service to continue gambling. Consider removing gambling applications, turning off promotional notifications and asking your bank or device provider about any gambling controls they may offer.

Use self-exclusion when needed

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or do not feel able to control their play. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. If you have more than one account or use other gambling services, consider asking each provider about its own self-exclusion process.

Review your activity

Check your account history, deposits, withdrawals and time spent gambling regularly. Looking at actual activity can help you compare gambling with the budget and time limits you set. If the figures surprise you, pause your activity and consider speaking with an independent support service.

Recognising when gambling may be a problem

Gambling harm can develop gradually, and it can affect anyone. You do not need to wait until there is a serious financial loss before seeking support. A concern may be present when gambling begins to take priority over normal responsibilities or causes stress, secrecy or conflict.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back money that has been lost.
• Increasing the amount or frequency of bets to feel the same excitement.
• Borrowing money, selling possessions or using credit to gamble.
• Hiding gambling activity, losses or transactions from family and friends.
• Feeling restless, irritable or anxious when trying to stop or reduce gambling.
• Missing work, study, family events or sleep because of gambling.
• Using gambling to escape sadness, stress, loneliness or other difficult feelings.
• Continuing to gamble despite financial, relationship, work or health problems.
• Feeling guilt, regret or distress after gambling but returning to it repeatedly.

What you can do

If any of these signs apply to you, stop and take a practical step today. Set a break or self-exclusion if available, remove access to saved payment methods, review recent transactions and tell a trusted person what is happening. Do not try to recover losses through more gambling. An independent counsellor can help you make a plan that suits your circumstances, whether you want to reduce gambling or stop completely.

If someone close to you is affected, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage professional support. Protect shared finances where appropriate, and avoid lending money to cover gambling losses. Support is also available for family members, partners and friends.

Safety, eligibility and account protection

You must meet the minimum legal age and any other eligibility requirements that apply before using an online gambling service. Gambling by minors is not permitted. Parents and carers should use device settings, payment controls and supervision to help prevent children from accessing gambling services. Do not share account credentials with another person, and keep passwords and verification information secure.

Only use your own account and your own approved payment method. Do not allow another person to gamble through your account, and do not gamble through an account belonging to someone else. Keeping account details private helps protect your funds, identity and responsible gaming settings.

Be cautious with gambling content, messages and websites that promise guaranteed wins, recover losses or offer an easy way to make money. Genuine gambling outcomes cannot be guaranteed. Check that you are using the correct website and never provide passwords, payment details or identity documents in response to an unexpected message. If you suspect unauthorised access or unusual activity, stop using the account and contact the available support channel promptly.

Account checks and restrictions may be used to meet legal, safety and security obligations. These measures can include age or identity verification, payment checks and reviews of account activity. Any information requested should be provided through the secure process made available by the site. Do not send sensitive information through unverified channels.

Getting help in Australia

If gambling is causing concern, help is available before the situation becomes a crisis. In Australia, Gambling Help Online provides information, counselling and support for people affected by gambling, as well as support for family and friends. You can also speak with a qualified counsellor, your doctor or a local community health service. Independent financial counselling may assist with budgeting, debt and the practical effects of gambling losses.

You can contact Lamabet Casino through the support options shown on the website to ask about responsible gaming settings, account restrictions or the process for taking a break. Support staff may explain the available options and any steps needed to apply them. They cannot guarantee gambling results or recover money that has been lost.

If you feel unsafe, are experiencing a mental health emergency or are at immediate risk of harming yourself or another person, contact emergency services or an urgent crisis service in your area without delay. Gambling concerns can feel overwhelming, but seeking help early is a positive and practical step.

Remember

1. Gamble for entertainment, not to make income or solve financial problems.
2. Set limits before you play and stop when you reach them.
3. Never chase losses or borrow money to gamble.
4. Take a break or use self-exclusion if gambling is no longer enjoyable or controlled.
5. Speak with someone you trust or an independent support service as soon as you have concerns.